Frequently Asked Questions
Shipping and Delivery Information
• Shipping Information
The order is prepared and delivered within 3 to 7 business days.
• Return & Exchange Policy
• Inspection: Please inspect your order thoroughly upon delivery in the presence of the shipping representative.
• Returns: Returns are accepted if the product is defective or different from the description, provided it is in its original condition.
• Policy Period: Exchanges or returns are available within 7 days of receiving your order.
Can I cancel my order after payment?
Orders cannot be canceled after payment, and the amount paid is non-refundable.
Are exchanges or returns allowed?
Allowed
How do I ensure the correct size for my order?
You can check your size using the international size chart available on our website or contact us on for assistance.
What happens if my order is unclaimed or uncollected?
If your order is returned to us due to being unclaimed or uncollected, we will contact you to arrange a further delivery. We cannot deliver to PO Box addresses or forwarding agencies.
Are there any additional fees for shipping to unstable countries?
Shipping fees to countries with unstable security situations are variable and may require additional fees based on the security situation and shipping company requirements.
Shipping and Delivery Information
• Shipping Information
The order is prepared and delivered within 3 to 7 business days.
• Return & Exchange Policy
• Inspection: Please inspect your order thoroughly upon delivery in the presence of the shipping representative.
• Returns: Returns are accepted if the product is defective or different from the description, provided it is in its original condition.
• Policy Period: Exchanges or returns are available within 7 days of receiving your order.
Can I cancel my order after payment?
Orders cannot be canceled after payment, and the amount paid is non-refundable.
Are exchanges or returns allowed?
Allowed
How do I ensure the correct size for my order?
You can check your size using the international size chart available on our website or contact us on for assistance.
What happens if my order is unclaimed or uncollected?
If your order is returned to us due to being unclaimed or uncollected, we will contact you to arrange a further delivery. We cannot deliver to PO Box addresses or forwarding agencies.
Are there any additional fees for shipping to unstable countries?
Shipping fees to countries with unstable security situations are variable and may require additional fees based on the security situation and shipping company requirements.